QUESTIONS AND ANSWERS

How can I contact Gonsey?

You can email us at gonseykundeservice@gmail.com
where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes.

Where are you shipping from?

We ship from Europe.

Can I change or cancel my order?

As we aim to process orders as quickly as possible, you must request changes/cancellations within 12 hours of booking. All requests after this time will be rejected. Your order can be returned for a full refund after it has been received.

What payment methods do you accept?

We accept all common credit cards (VISA, Mastercard, Vipps og MobilePay).

When will my order be processed?

All orders are handled and shipped from our warehouse. Please allow extra time for your order to be processed during holiday and sales seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 working days from the order date and shipped the next day after the processing day. Please note that we do not ship on weekends.

How long will it take to receive my order?

Due to high demand, it can take between 1-3 weeks for orders to arrive.

What if I don't receive my order?

If you do not receive your order within 30 days of delivery, you are eligible for a full refund.

How do I return an item?

Please contact us at gonseykundeservice@gmail.com

What if the item(s) I received are defective/wrong/damaged?

Please contact us if you have received goods that are incorrect, missing and/or defective. Please provide your order number, photos of the item(s) and any related references when you receive your package. We will do our best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to the original payment method. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Contact the card-issuing bank with questions about when the credit will be posted to your account. If you have not yet received credit for the return, do the following: Contact the bank/credit card company. It may take some time for the refund to be credited to your account.